Terms and Conditions of Sale
Last updated: June 25, 2026
Preamble
These General Terms and Conditions of Sale (hereinafter the "GTC") govern the sale of products concluded on the website lunettesportconnect.com (hereinafter the "Site") between the company SPORTCONNECT (hereinafter "SPORTCONNECT", "we") and any person making a purchase (hereinafter the "Customer", "you").
Any order placed on the Site implies prior, full and complete acceptance of these GTC. SPORTCONNECT invites you to read them carefully before placing any order.
Article 1 — Seller's identity
SPORTCONNECT SASU with a capital of 1 € Registered office: 200 rue de la Croix-Nivert, 75015 Paris RCS Paris 100 541 929 — SIRET (head office): 100 541 929 00012 Intracommunity VAT: FR 31 100 541 929 Email: contact@lunettesportconnect.com — Phone: 04 68 41 59 23
Article 2 — Definitions
- Customer: any natural person acting for purposes that are outside their commercial, industrial, craft or liberal activity (consumer).
- Products: the goods offered for sale on the Site.
- Order: any request to purchase Products placed by the Customer on the Site.
- Parties: SPORTCONNECT and the Customer.
Article 3 — Scope and acceptance
These GTC apply to all sales of Products concluded on the Site with consumer Customers. They are accessible at any time on the Site and prevail over any other document.
Validating an Order constitutes unreserved acceptance of these GTC. The Customer acknowledges having read them before placing an Order. SPORTCONNECT reserves the right to modify the GTC; the applicable GTC are those in force on the date of the Order.
Article 4 — Products
The Products offered for sale are described and presented on the Site with the greatest possible accuracy. Photographs and visuals are for illustrative purposes and are not part of the contract; slight variations (color, finish) may exist without engaging SPORTCONNECT's responsibility.
Some Products include digital elements (application and associated functionalities). The essential characteristics, compatibility conditions, and information regarding updates are listed on the Product sheets and in Article 11.
Article 5 — Prices
The prices of the Products are indicated in euros, all taxes included (TTC), excluding delivery costs. Any delivery costs are indicated to the Customer before the Order is validated and recalled in the summary.
SPORTCONNECT reserves the right to modify its prices at any time, it being understood that Products are invoiced based on the rate in force at the time the Order is validated.
Article 6 — Order
The Customer places an Order by selecting the Products, checking the details of their basket, entering their contact details and delivery address, then validating and proceeding with payment.
The sale is definitively concluded after SPORTCONNECT confirms the Order, sent by e-mail. SPORTCONNECT reserves the right to refuse or cancel any Order for a legitimate reason, particularly in the event of a previous dispute, payment default, or an abnormal or bad faith Order.
Article 7 — Payment
Payment is made online, at the time of the Order, by credit card (Visa, Mastercard, Carte Bleue) and, where applicable, by other payment methods offered at the time of Order validation. Transactions are secured via the platform's payment solution.
Payment data is processed directly by the payment provider and is not retained by SPORTCONNECT. The Order validated by the Customer will only be considered effective after actual receipt of payment.
Article 8 — Availability
Product offers are valid within the limits of available stock. In the event a Product is unavailable after the Order has been placed, SPORTCONNECT will inform the Customer as soon as possible and, if applicable, refund the amounts paid for the unavailable Product.
Article 9 — Delivery
Products are delivered to the address indicated by the Customer when placing the Order.
Delivery zones: metropolitan France and international, depending on the countries offered at the time of the Order.
For deliveries outside the European Union, the displayed price does not include any customs duties, import taxes, and customs formalities fees, which remain the responsibility of the Customer and are payable upon arrival of the package according to the regulations of the destination country.
Delivery times and costs are indicated to the Customer before the Order is validated. Delivery times are indicative; in accordance with Article L.216-1 of the Consumer Code, in the absence of an indication, SPORTCONNECT delivers the Products without undue delay and at the latest 30 days after the conclusion of the contract.
In the event of a delay in delivery, the Customer may, under the conditions of Article L.216-6 of the Consumer Code, enjoin SPORTCONNECT to deliver within a reasonable additional period, then terminate the contract if delivery does not occur. The sums paid to them are then refunded.
The transfer of risks (loss, deterioration) occurs at the moment the Customer, or a third party designated by them, takes physical possession of the Product. The Customer is invited to check the condition of the package upon receipt and to report any anomaly to the carrier and to SPORTCONNECT.
Article 10 — Right of withdrawal
In accordance with Articles L.221-18 et seq. of the Consumer Code, the consumer Customer has a period of fourteen (14) days from receipt of the Product to exercise their right of withdrawal, without having to give any reason or pay any penalty.
To exercise this right, the Customer notifies their decision by an unambiguous statement (by e-mail to contact@lunettesportconnect.com, or using the standard form attached). The Customer returns the Product, in its original and complete condition, within fourteen (14) days following the communication of their decision.
Return costs are borne by the Customer, unless otherwise indicated by SPORTCONNECT. SPORTCONNECT reimburses all sums paid, including standard delivery costs, no later than fourteen (14) days from the date it is informed of the decision to withdraw. SPORTCONNECT may defer reimbursement until the Product is recovered or until the Customer has provided proof of shipment, the date taken into account being the earlier of these facts. The Customer's liability may be engaged in the event of depreciation of the Product resulting from handling other than what is necessary to establish its nature, characteristics, and proper functioning.
In accordance with Article L.221-28 of the Consumer Code, the right of withdrawal cannot be exercised for Products unsealed after delivery that cannot be returned for reasons of hygiene or health protection, nor for digital content supplied on an intangible medium whose execution has begun with the Customer's express prior consent and express waiver of their right of withdrawal.
Article 11 — Legal Guarantees
Irrespective of any commercial warranty, SPORTCONNECT is liable for defects in conformity of the goods with the contract under the conditions of Articles L.217-3 et seq. of the Consumer Code, as well as for hidden defects of the sold item under the conditions of Articles 1641 et seq. of the Civil Code.
Regarding Products containing digital elements:
- Expected lifespan of the Product: 4 years from the date of purchase, under normal use conditions.
- Duration for which updates necessary to maintain conformity are provided: Sportconnect provides you with the updates necessary to maintain the conformity of your glasses, including security updates, for a period of 2 years from the date of purchase. These updates are accessible from your glasses or the Sportconnect application.
The professional responsible for legal guarantees (legal guarantee of conformity, guarantee against hidden defects, any commercial guarantee, after-sales service) is: SPORTCONNECT, 200 rue de la Croix-Nivert, 75015 Paris — contact@lunettesportconnect.com — 04 68 41 59 23.
The consumer has a period of two years from the delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance.
The legal guarantee of conformity obliges the professional, if applicable, to provide all updates necessary to maintain the conformity of the goods.
The legal guarantee of conformity gives the consumer the right to have the goods repaired or replaced within thirty days of their request, free of charge and without major inconvenience to them.
If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial warranty.
If the consumer requests repair of the goods, but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.
The consumer may obtain a reduction in the purchase price by keeping the goods or terminate the contract by being fully reimbursed against return of the goods, if: 1° The professional refuses to repair or replace the goods; 2° The repair or replacement of the goods occurs after a period of thirty days; 3° The repair or replacement of the goods causes major inconvenience to the consumer, particularly when the consumer definitively bears the costs of collecting or removing the non-conforming goods, or if they bear the costs of installing the repaired or replacement goods; 4° The non-conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.
The consumer also has the right to a reduction in the price of the goods or to the termination of the contract when the lack of conformity is so serious that it justifies an immediate price reduction or contract termination. The consumer is then not required to request repair or replacement of the goods beforehand.
The consumer does not have the right to terminate the sale if the lack of conformity is minor.
Any period of immobilization of the goods for repair or replacement suspends the warranty that remained to run until the delivery of the repaired goods.
The rights mentioned above result from the application of Articles L.217-1 to L.217-32 of the Consumer Code.
A seller who obstructs the implementation of the legal guarantee of conformity in bad faith is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of the average annual turnover (Article L.241-5 of the Consumer Code).
The consumer also benefits from the legal guarantee against hidden defects under Articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This guarantee allows for a price reduction if the goods are kept or a full refund against return of the goods.
For any implementation of guarantees, the Customer contacts SPORTCONNECT at contact@lunettesportconnect.com. The return procedures for the Product will then be communicated to them.
Article 12 — After-sales service and updates
SPORTCONNECT provides after-sales service for its Products. For any request, the Customer can contact contact@lunettesportconnect.com.
The updates necessary to maintain the conformity of Products containing digital elements are provided for the duration indicated in Article 11. The Customer is informed that the failure to install, within a reasonable period, the provided updates may affect the warranty coverage, under the conditions provided for by the Consumer Code.
Article 13 — Liability
SPORTCONNECT is responsible for the proper execution of the contract under the conditions of applicable law. Its liability cannot be engaged in the event of non-execution or poor execution attributable to the Customer, to the unforeseeable and insurmountable act of a third party, or to a case of force majeure.
SPORTCONNECT cannot be held responsible for any use of the Products that does not comply with their intended purpose, user manuals, or applicable regulations. No stipulation of these GTC has the effect of limiting the rights that the Customer holds from imperative legal provisions.
Article 14 — Intellectual Property
All elements of the Site and Products (brands, logos, texts, visuals, software) are protected by intellectual property rights and remain the property of SPORTCONNECT or its partners. The sale of a Product does not entail any transfer of intellectual property rights. The use of digital elements associated with the Products is governed by the applicable license conditions.
Article 15 — Personal Data
The Customer's personal data is processed in accordance with our Privacy Policy, which details the purposes, legal bases, retention periods, and Customer's rights regarding the GDPR.
Article 16 — Force Majeure
SPORTCONNECT's liability cannot be engaged in the event of non-execution or delay in the execution of its obligations resulting from a case of force majeure, as defined in Article 1218 of the Civil Code and the jurisprudence of French courts.
Article 17 — Complaints and consumer mediation
For any complaint, the Customer can contact SPORTCONNECT at contact@lunettesportconnect.com.
In accordance with Articles L.611-1 et seq. of the Consumer Code, the consumer Customer has the right to free recourse to a consumer mediator for the amicable resolution of a dispute with SPORTCONNECT, after having first attempted to resolve it directly through a written complaint.
Competent consumer mediator: [TO BE COMPLETED — name, postal address, and website of the mediator to which SPORTCONNECT has subscribed. Adherence to a mediation system is a legal obligation for online sales to consumers.]
Article 18 — Applicable Law and Disputes
These GTC are subject to French law.
In the event of a dispute, the Customer will first contact SPORTCONNECT to seek an amicable solution and may resort to consumer mediation (Article 17). Failing an amicable resolution, the dispute will be brought before the competent courts under the conditions provided by common law.
Appendix — Standard withdrawal form
(To be completed and returned only if you wish to withdraw from the Order.)
To the attention of SPORTCONNECT, 200 rue de la Croix-Nivert, 75015 Paris — contact@lunettesportconnect.com:
I hereby notify you of my withdrawal from the contract for the sale of the following goods:
- Ordered on / received on: …………………………………………
- Order number: …………………………………………
- Name(s) of the consumer(s): …………………………………………
- Address(es) of the consumer(s): …………………………………………
- Date: …………………………………………
- Signature (only in case of notification on paper): …………………………………………